Work down this list in order — the first few cover nearly everything.
What to check
- Check you are using the exact email address you signed up with.
- If signing in asks for a code instead of opening SynaiTranslate, you never entered the code from your sign-up email. Type that 6-digit code, or press Send a new code.
- Reset your password rather than guessing: see Reset a forgotten password.
- If the page says “Too many requests. Retry in …s”, wait that long before trying again. After five attempts with the same address in 15 minutes, sign-in pauses, and each further try makes the pause longer, up to 15 minutes.
- Try a private browser window, which rules out browser extensions and old saved site data.
- If signing in asks you to Create your church, this account has no church yet. If your church already uses SynaiTranslate, sign in with the address it was set up with rather than creating a second one.
Still stuck
See Contact support. Tell us your church’s name and the email address you are trying — those two things let us look at the right account immediately.