Billing is a page of its own, and only the people who manage the subscription can open it. It is about what your church pays SYNAI.
- Click your initials at the top right to open the account menu.
- Choose Billing.
What is on it
- Your plan: your translation block, what you pay a month or a year, and the date it renews. Change plan (or Choose a plan, before you have one) opens the plan chooser.
- Translation hours: the card under your plan, showing the hours you have used against what you have. Add hours offers hours for this month only first, with the monthly pack one link away.
- SynaiConnect platform: the full church platform — people, groups, events, giving and the member app — for the same church. Add the platform turns it on without changing your bill; once it is on, Open the platform opens it in a new tab.
- Billing information: the name, email address and postal address printed on your invoices.
- Payment method: the cards on file. Add saves another one.
- Invoice history: your 12 most recent invoices, with their status, and View to open each one.
- Cancel subscription: at the foot of Your plan. See Change or cancel your plan.
A downgrade you have scheduled appears in its own card at the top, headed Scheduled for and the date it takes effect. Keep current plan undoes it.
Reading usage
The hours card is your early warning. A church that has used most of its hours halfway through the month will run out before the reset, and it is much better to find that out here than in the middle of a service. We do not email you as you get close to a limit, so check this page now and then.
| The card says | What it means |
|---|---|
| Resets in a number of days | Your translation hours start again every month, on the same day of the month your billing started. |
| To try, one time | The translation hours of your free trial. They are given once and do not reset. |
| At the limit | No hours are left. A session cannot go live until you add hours or move to a bigger block, and the hours also come back at the monthly reset. |
| Add a block to translate | You have no translation hours. Live Translation needs a block of hours. |
| Limit not enforced | Your account is not held to this limit (for example, a test account). Usage is still recorded. |
Emails we send about billing
Billing emails go to your church’s primary owner. We email when a payment fails, 7 days and again 1 day before your free trial ends, when the workspace is paused, and when it is restored.